MANAGED IT

Managed IT Services Newcastle business can count on

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Customised IT Solutions that Support Your Business

If your business doesn’t have a full-time IT staff, our Managed IT Support Packages give you an outsourced IT department for a predictable monthly fee.

We cover all the essential IT functions your business needs – from 24/7 system monitoring and routine patch management to data backup solutions, cybersecurity protection, help desk support, and network management. With these packages, you can plan your IT budget with confidence, as costs stay fixed each month with no surprise charges .

Why choose NexGen?

We founded NexGen because we saw too many IT providers doing things the wrong way – using jargon and confusion to take advantage of clients. In fact, it’s known that while many MSPs are great partners, “there are far too many who are just trying to pad their next invoice.” We knew there was a better way. Our approach is built on transparency, integrity, and service that truly helps your business instead of exploiting your lack of IT expertise. We don’t spend big on marketing – our clients recommend us to their friends because they see the real value and honesty in our service. We’re proud that our business grows through trust and word-of-mouth, not flashy ads.

Our Managed Service Plans at a Glance

We offer three tiered service plans to fit different needs and budgets. All plans include core protections like active monitoring and business-grade antivirus. Higher tiers add more inclusive support and strategic IT guidance. Choose the level of service that’s right for you:

Feature Basic Standard Premium
Onsite Support Pay-as-you-go (hourly) Pay-as-you-go (hourly) Included (unlimited)
Remote Support Pay-as-you-go (hourly) Unlimited (included) Unlimited (included)
24/7 Monitoring & Alerts ✓ Included ✓ Included ✓ Included
Business-Grade Antivirus ✓ Included ✓ Included ✓ Included
Proactive Maintenance (patching & updates) ✗ Not included ✓ Included ✓ Included
Monthly IT Health Reports ✗ Not included ✓ Included ✓ Included
Quarterly IT Review Meetings ✗ Not included ✓ Included ✓ Included
Priority Support (fast-track response) ✗ Standard queue ✓ Priority queuing ✓ Top priority
Dedicated IT Manager / vCIO ✗ ✗ ✓ Included

✓ Included = service is included in plan
✗ Not included = service not included (available as add-on if needed)

BASIC

This is a pay-as-you-go option perfect for businesses that only need IT help once in a while. There’s no large monthly fee – instead, you get support when you need it and pay per incident or request. The great part is that even if you’re not calling us every week, we’re still looking out for you: we keep your antivirus running and remotely monitor your systems in the background at all times. That way, if a potential issue pops up, we can catch it early or let you know. The Flexible Support Plan gives you peace of mind without a big commitment – you’ll only invest in IT support when you actually need it.

Standard

Our Remote Support Plan is the most popular choice for growing businesses. It provides unlimited remote support for a flat monthly rate, so you can reach out to us as often as needed. Have a question, a software glitch, or a new employee who needs a laptop set up? No problem – our team is just a phone call or email away, ready to help, as many times as it takes. We’ll resolve most issues via phone or secure remote connection, getting you back on track quickly. If something ever can’t be fixed remotely, we can schedule an on-site visit when necessary (with any on-site fees discussed upfront, though many clients find they rarely need this). With this plan, it’s like having an IT helpdesk on standby anytime you need it, without worrying about hourly charges.

Premium

For the ultimate in worry-free IT, our Complete Support Plan has you covered. This package includes unlimited remote and on-site support for one predictable price. In other words, whenever you need help – whether we can solve it over the internet or we need to come out to your office – it’s all included. No extra bills, no cap on hours. We become truly embedded in your team with this plan, because you can call us for just about anything tech-related, big or small. The Complete Support Plan is ideal if you want the full service experience: with minimal downtime, regular on-site check-ins or maintenance, and the comfort of knowing you’ll never be left on your own with a tough IT problem. It’s all taken care of under this package.

No matter which package you choose, you get friendly, plain-English support from our expert team. We never make you feel talked down to or overwhelmed. Our goal is to handle your IT issues and improvements proactively so you can focus on running your business. And if your needs change as you grow, you can easily switch plans or customize services – we’re flexible. (For example, we offer managed cloud backup, advanced cybersecurity, or other add-ons that can complement any package.)

Next Step:

Not sure which package fits best? Contact us for a free consultation. We’ll discuss your business needs and recommend the right option to give you maximum value and peace of mind from your IT investment. Let us take the IT stress off your plate – with NexGen as your partner, technology will become an engine for your productivity, not an obstacle.

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Need Answers?

Frequently Asked Questions

Think of an MSP as an outsourced IT department for your business. Instead of handling tech issues and maintenance all by yourself (or hiring a full in-house team), you have experts like us on call. We take care of everything from daily IT support to big-picture technology planning, so you can focus on running your business.

Absolutely! We specialise in helping startups and small businesses. We believe every business, no matter how small, deserves great IT support. Whether you have 3 employees or 50, we’ll tailor our services to fit your needs and budget. No company is too small to benefit from reliable tech help.

Yes, you can. Our entry-level Flexible Support Plan lets you pay per incident whenever you need help, with no ongoing commitment. You’ll still get the benefit of our monitoring and security in the background, but you’re only paying for support when you actually use it. It’s a great option if you just need occasional assistance.

Not every problem can be fixed remotely – we get it. If something needs hands-on attention, we’re ready to come to your location. With our top-tier Complete Support Plan, these on-site visits are included at no extra charge. But even if you’re not on that plan, we can still schedule an on-site visit whenever necessary and let you know the cost upfront. Either way, we won’t leave you stuck; we’ll be there to get things working again.

Certainly. We offer IT consulting and project support for things like setting up a new office network, installing new software, migrating data, or any other tech project you have in mind. Even if you’re not signed up for a monthly plan, you can engage us for a specific project. We’ll plan it out, do the heavy lifting (like configuration and testing), and ensure everything runs smoothly.

Only if it truly benefits you. Our philosophy is to maximise what you have first. We won’t suggest any new equipment or software unless we genuinely believe it’s necessary and will provide value to your business. If your current setup works well, we’ll support it wholeheartedly. And if an upgrade is needed (for example, for security or efficiency), we’ll explain why and help you find an affordable option. No surprise purchases or needless expenses – ever.

We’re based in Newcastle, NSW, and we serve businesses in Newcastle and the surrounding regions. Our clients range across many industries – from tech startups and retail shops to healthcare clinics and professional services firms. We specialise in helping startups and SMEs rather than any single industry, tailoring our approach to each client’s field. If you’re a business in the Newcastle area (or even a bit beyond, thanks to remote support), we’re ready to help.

We like to think it’s our people-first approach. We truly care about our clients and see ourselves as partners in your success. We don’t use jargon, we don’t hide costs, and we don’t do cookie-cutter solutions. Instead, we get to know your business and provide the support that fits your needs. We’re also proactive – rather than just fixing problems after the fact, we work to prevent them. Ultimately, our goal is to make IT simple, honest, and effective for you. Our clients often tell us that working with us “just feels like having an in-house IT team that actually understands us” – and that’s exactly what we aim for.